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• Insured Worldwide Shipping: Each order includes real-time tracking details and insurance coverage in the unlikely event that a package gets lost or stolen in transit.
• Money-Back Guarantee: If your items arrive damaged or become defective within 30 days of normal usage, we will gladly issue out a replacement or refund.
• ✉️ 24/7 Customer Support: We have a team of live reps ready to help and answer any questions you have within a 24-hour time frame, 7 days a week.
• Safe & Secure Checkouts: We use state-of-the-art SSL Secure encryption to keep your personal and financial information 100% protected.

At Korwell, we are committed to providing a reliable and convenient shopping experience. We carefully process every order and work with trusted shipping partners to ensure your products arrive safely and efficiently.

Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

During holidays, promotional events, or periods of high order volume, processing times may occasionally be extended.

Once your order has been shipped, you will receive a shipping confirmation email with your tracking information.

Estimated Delivery Times

Our estimated delivery time is:

7–14 business days

Delivery times may vary depending on the destination, local carrier operations, customs processing, weather conditions, and other circumstances beyond our control.

Please note that the estimated delivery time begins after your order has been processed and shipped.

Shipping Costs

Available shipping methods and applicable shipping costs will be displayed at checkout before you complete your purchase.

Free shipping promotions may be available during selected promotional periods.

Order Tracking

Once your order has been shipped, a tracking number will be sent to your email address.

Please allow 24–72 hours for tracking information to become available or update in the carrier's system.

If you have not received your tracking information, please contact us at:

nina68986@outlook.com

Customs & Import Duties

Depending on your destination, your order may be subject to local taxes, customs duties, or import fees.

Any applicable charges imposed by local authorities are the responsibility of the customer.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please contact us at:

nina68986@outlook.com

Our customer service team will help you check the status of your shipment and provide further assistance.

At Korwell, we want you to feel confident when shopping with us.

If you are not satisfied with your purchase, you may request a return in accordance with the conditions outlined below.

Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return, items must:

• Be unused and unworn
• Be in their original condition
• Include original tags and packaging where applicable
• Not show signs of washing, damage, or excessive wear

How to Request a Return

Before sending an item back, please contact us at:

nina68986@outlook.com

Please provide:

• Your order number
• The item you would like to return
• The reason for the return
• Photos, if the item is damaged, defective, or incorrect

Our customer service team will review your request and provide further return instructions.

Return Shipping

Unless an item is defective, damaged, or incorrectly shipped, return shipping costs are generally the responsibility of the customer.

We recommend using a shipping service with tracking when returning an item.

Refunds

Once your returned item has been received and inspected, we will notify you of the result.

If your return is approved, the refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account after the refund has been processed. Your bank or payment provider may require additional processing time.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide your order number and photos of the item so that we can review the issue and assist you.

Final Sale Items

Items clearly identified as Final Sale may not be eligible for return or refund unless they arrive damaged, defective, or incorrect.